Delivery
Delivery charges
- €20 per delivery- (to the Republic of Ireland & Northern Ireland).
Delivery times
- For orders placed Mon – Thudelivery time will be 1 – 3 days
- For orders placed on a Fri, Sat or Sun delivery time will be3 – 5 days
Conditions
- Deliveries are sent nationwide within Ireland via courier (DPD).
- Collection available from Cosmed Academy Dublin location (Mon-Fri 9 – 5pm business hours).
Returns & Refunds
Returns
- Returns are generally only accepted for faulty, damaged, or incorrectly supplied goods.
- Temperature-controlled items cannot normally be returned once delivered.
- Unwanted goods cannot normally be returned.
Refunds
- If goods are confirmed faulty or incorrect, Cosmed may issue a refund or replacement.
Return costs
- If the supplier is at fault (e.g.incorrect or defective item), Cosmed typically covers the return or arranges collection.
- If the customer wishes to return goods for other reasons, returns are usually not accepted, and if permitted, the customer would bear the return cost.
Conditions
- Customers should inspect goods quickly (often within 24 hours) and report issues promptly.
- Products must have been stored according to manufacturer guidance, particularly for temperature-sensitive aesthetic products, risk passes to the customer once delivery is accepted.
Payment Policy
- Payment can be made online via our Shop page using Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Maestro
- Payments can be accepted over the phone and in person at Cosmed Academy.
- We also offer a collection service from our Cosmed Academy location in Central Dublin.
Contact us
Our customer care team is available Monday to Friday, 9am to 5pm.
We aim to respond within 24 hours. Messages received outside of these hours, including weekends, will be responded to on the next working day.
Please contact us via the form below or email us on orders@cosmed.ie
Send Us An Email
Complaint Policy
At Cosmed, we strive to deliver exceptional service. If you have any concerns about your experience, we encourage you to let us know.
Here’s how to submit a complaint:
Email: orders@cosmed.ie
Write to us at: Cosmed, Carmicheal House, 60 Baggot Street, Dublin 2
We take all complaints seriously and will acknowledge them within one week of receipt.
Each case will be reviewed individually to find a fair and timely resolution.
For further information please see our full terms & conditions.
Frequently Asked Questions
What are the delivery charges for orders within Ireland and Northern Ireland?
Delivery charges are€20 per deliveryto the Republic of Ireland & Northern Ireland.
Do you Deliver outside of Ireland?
No, we only deliver tothe Republic of Ireland & Northern Ireland.
What are the Delivery Times?
Delivery times are:
- For orders placed Mon – Thu delivery time will be 1 – 3 days
- For orders placed on a Fri, Sat or Sun delivery time will be 3 – 5 days
Can I return an item?
Returns & Refunds
Returns
- Returns are generally only accepted for faulty, damaged, or incorrectly supplied goods.
- Temperature-controlled items cannot normally be returned once delivered.
- Unwanted goods cannot normally be returned.
Refunds
- If goods are confirmed faulty or incorrect, Cosmed may issue a refund or replacement.
Return costs
- If the supplier is at fault (e.g.incorrect or defective item), Cosmed typically covers the return or arranges collection.
If the customer wishes to return goods for other reasons, returns are usually not accepted, and if permitted, the customer would bear the return cost.
Can I get a Refund?
Returns & Refunds
Returns
- Returns are generally only accepted for faulty, damaged, or incorrectly supplied goods.
- Temperature-controlled items cannot normally be returned once delivered.
- Unwanted goods cannot normally be returned.
Refunds
- If goods are confirmed faulty or incorrect, Cosmed may issue a refund or replacement.
Return costs
- If the supplier is at fault (e.g.incorrect or defective item), Cosmed typically covers the return or arranges collection.
If the customer wishes to return goods for other reasons, returns are usually not accepted, and if permitted, the customer would bear the return cost.
What Payment methods are accepted?
Payment Policy
- Payment can be made online via our Shop page using Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Maestro
- Payments can be accepted over the phone and in person at Cosmed Academy.
We also offer a collection service from our Cosmed Academy location in Central Dublin.
Can I pick up an order in person?
Yes,we offer a collection service from our Cosmed Academy location in Central Dublin.
You can pick up your order between 9 – 5pm Monday to Friday from the following location:
Cosmed Academy,
Carmichael House
60 Baggot Street Lower
Dublin 2
Ireland D02 KP79
My order hasn’t arrived
My order hasn’t arrived
If your order has been dispatched, delivery is handled by the courier service DPD. While most orders arrive within the expected timeframe, occasional delays can occur, particularly during busy periods or due to factors outside of our control.
Please allow a little extra time for delivery, as many delayed parcels arrive shortly after the estimated date. If your tracking has not updated or your order appears significantly delayed, please contact our Customer Service team and we’ll be happy to assist.
